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Welcome to the Eligibility, Auth Submission and Claim Inquiry Portal:
Check eligibility, claim status, explanation of payment, submit documents securely, check authorization status quickly.
NEWS:
Dear Imperial Provider,
We're excited to share that Imperial is updating its referral policies to make behavioral healthcare more accessible to our members. Starting today, members no longer need a PCP referral to access behavioral health services.
This change will make a big difference in helping members get support more easily. At the same time, we know how important it is to maintain continuity of care, so we encourage behavioral health providers to stay connected with members' primary care teams whenever possible.
Thank you for all you do to support our members. We're excited to continue working together to provide the best possible care. For any questions, please reach out to Lucet Health at Ph#: 833-838-8200 or visit Lucethealth.com.
EZ-NET Account Deactivation Due to Inactivity
As part of our ongoing efforts to maintain system security and ensure appropriate access, Imperial will begin deactivating EZ-NET portal accounts that remain inactive for 90 consecutive days. If your account is deactivated due to inactivity, you may contact our Provider Portal team at portal@imperialhealthholdings.com to request reactivation.
Lucet manages all behavioral health authorization responsibilities, including mental health and substance use services on behalf of Imperial Health Plan.
A behavioral health authorization request for inpatient, residential, partial hospitalization, intensive outpatient, TMS, ECT, ABA, or psychological/neuropsychological testing services may be made via:
Questions about benefit coverage can be addressed by calling:
Provider Portal Resources
Access tools and information to support eligibility checks, claims, authorizations, and secure document submission.
Imperial Health Holdings
Imperial Health Plan
Imperial Health Holdings Website
http://imperialhealthholdings.com/
Imperial Health Plan Website
https://www.imperialhealthplan.com